How can we help you?
GENERAL QUESTIONS
PlanetVerify is a Management System that allows businesses to gather, verify, retain and delete client and employee Identity Documentation (ID) securely online.
The PlanetVerify platform allows a person, using the PlanetVerify weblink, to securely and easily send their personal data and documents to a Requester who is usually a business and has been fully verified by PlanetVerify.
PlanetVerify is fully compliant with the new EU GDPR and related data privacy laws.
PlanetVerify is a simple and secure online platform for handling personal data, including sensitive data. It unifies the collection, organisation and storage of data for quick and easy administration. Because it bypasses email when collecting personal data, it enhances your security and GDPR compliance. Ultimately, it’s a practical solution for all your data collection issues, designed to save you valuable time and money.
This will depend on where you are based, but if you intend to collect data within the EU then all of your clients’ or employees’ data will be stored only within the EU. PlanetVerify’s data protection practices are regulated by the Irish Data Protection Commission and are fully compliant with the EU’s GDPR. PlanetVerify does not and will never share your client’s or employees’ personal information with anyone else. Please refer to our Privacy Policy for more details.
SECURITY & PRIVACY
PlanetVerify is certified to ISO27001 for information security. The ISO27001 certification signifies that an organisation meets its international information security standards. PlanetVerify applies state of the art security and is a worldwide partner of Edgescan (https://www.edgescan.com/partners.html). Edgescan are part of BCCRiskAdvisory (http://www.bccriskadvisory.com) who protect well known banks such as AIB in Ireland and have a world class technical team.
All Requesters are pre-screened and verified by PlanetVerify and PlanetVerify offers all our Requesters 2 Factor Authentication (2FA) to store your data. 2FA adds considerable additional security as it means as well as their password, the Requester’s device is also needed to access the secure data. This means organisations using PlanetVerify have access to extremely high security tools to protect your data.
Furthermore when processing your personal data, PlanetVerify uses Google Cloud Platform which is recognised as one of the most secure clouds in the world.
When you submit the details or documents using PlanetVerify they are shared directly with the requester. The PlanetVerify platform has no need or wish to hold your personal data for any other reason and will never share your information without your specific instruction to do so..
PlanetVerify uses Google Cloud Platform to hold your information. Google Cloud is recognised as one of the most secure clouds in the world.
You are in full control of your personal data and it is only shared once you choose to submit it. The PlanetVerify system only shares your personal information with verified Requesters that you choose and it is limited to the personal data that you select for transmission. PlanetVerify is regulated by the Data Protection Commissioner, is fully compliant with the EU GDPR and does not and will never share your personal information with anyone else. Please refer to our Privacy Policy for more details
If you would like the Requester to delete the data you have submitted, we recommend that you send an email directly to the Requester, with “Delete my data” in the subject line. To avoid confusion, you should send it from the email address the Requester used to send you the original PlanetVerify Data Request.
Please note that, depending on the purpose of the Data Request, some Requesters may be obliged by law to retain some personal data for a period of time.If you see the Request is shown as ‘Purged‘ on the app, then – if the Requester has not downloaded your data to another location – those items marked as ‘Purged‘ are fully and irreversibly deleted from their PlanetVerify encrypted dashboard and therefore no longer accessible to anyone.
If you have enabled your own PlanetVerify Secure Vault , then you are in control of any data saved in the vault and you can delete it at any time.
No, the PlanetVerify Secure Vault is simply a personal vault for you to store and re-share any data. If you have shared any data already with a requester, this will not be affected. See above question about asking a requester to delete your data.
USING THE WEBAPP
- It’s very easy to take photos and share your documents within seconds
- You can see when your items are purged from their secure PlanetVerify dashboard by the Requester
- If an item is rejected by Requester, it’s very simple to replace with a new one
Please check your Spam or Junk folder. If you have any problems, contact support@planetverify.com.
A PhotoID Selfie allows the recipient to compare your photo ID with your face for verification purposes. This is done simply by taking a photo of yourself holding up your original photoID where it is possible to see both your face and the photograph page of your photoID. Ensure the photoID is held near enough to the camera to be seen clearly. See example here.
This will depend on where you have been asked to share your data but if you have been asked to share your data within the EU then all of your data will be stored only within the EU.
If the bank statements are multiple pages, rather than photographing every page, it is probably easier to save them as one or more PDF files and then load them into your PlanetVerify App.
If the requester rejects an item you have submitted, you will get an email notification explaining the reason for the rejection.
- Log back in to the request using the original email link or else go to https://user.planetverify.com/login and login with your email and password.
- When you tap on the request you will see the word REJECTED in red under the item in question.
Tap Add Document to add the correct document.
If your screen freezes or you see the rotating circle icon on centre of the screen for a long time, this is likely due to a slow Internet connection. Please try again once you have a better Internet connection.
If you can not upload a document check it is one of the approved formats.
You should see under each individual item the name of the document you have shared.
Completed requests will show under the completed section.
If the requester has a problem viewing any document you will get an email asking you to re-submit.
Note: Once the documents are viewed by the requester, the request may be deleted.