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REA Halnon Humphreys Case Study

How REA Halnon Humphreys made Landlord and Tenant Applications Faster, More Secure, and GDPR Compliant

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REA Halnon Humphreys is a leading estate agency serving clients throughout Wexford, Wicklow, and Dublin. They are a young, fresh, and contemporary company with a mission to assist all their clients, whether buying, selling, or letting a property in an efficient and innovative manner.

THE CHALLENGE

As is the case for many companies in the property sector, REA Halnon Humphreys faced a challenge around tenant document and information collection. A shortage in rental housing meant that once a new rental property was advertised, the team would get inundated with enquiries – creating a lot of time-consuming admin tasks such as collecting tenant documents and dealing with enquiries via email and phone.

They faced similar challenges in onboarding new landlords and vendors – and wanted to find a way to accelerate these processes in a secure and GDPR compliant way.

At a glance:

Challenge:

  • Spending hours managing tenant, landlord, and vendor applications
  • GDPR Compliance and security

 

Solution:

  • Introduced PlanetVerify as the new way to collect and manage tenant, landlord, and vendor documents and information.

 

Results:

  • Major time-savings.
  • On-brand tenant onboarding.
  • Streamlined rental application process.
  • GDPR compliance.
  • Reduced security risk.

THE SOLUTION

To meet these requirements, REA Halnon Humphreys engaged with PlanetVerify. The PlanetVerify solution contained a number of key elements.

  • Daft.ie Integration: An integration was set up to automatically capture tenant enquiry emails from Daft.ie so the team could manage all applications from the central PlanetVerify dashboard.
  • Rental Application Management:New tenants were sent on-brand and professional requests via PlanetVerify that automated and secured the collection of necessary documents and sensitive information.
  • Streamlined RTB Re-registration: A PlanetVerify workflow was set up to automatically capture documents and information from landlords who had to re-register their tenancies with the RTB.
  • Automated Landlord and Vendor Document Collection: New workflows were built in PlanetVerify to automate the capture of new landlord and vendor documents/information.
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“PlanetVerify has been a big win for us. It has helped us to digitize, streamline, and secure our onboarding and document collection processes – saving hours each week and, crucially, speeding up the sales and rental application cycle.”

Winston Halnon, Director, REA Halnon Humphreys

RESULTS

PlanetVerify provided REA Halnon Humphreys with a new and innovative way to manage their document and sensitive information collection process.

  • Efficiency: Using PlanetVerify, the team was able to save 20+ hours per week that was previously spent on time-consuming tasks like managing and collecting tenant/landlord documents.
  • GDPR Compliance: PlanetVerify’s GDPR tools help REA Halnon Humphreys maintain GDPR and data compliance.
  • Reduced Security Risk: PlanetVerify’s encrypted end-to-end to document and information collection solution adds an extra layer of security to REA Halnon Humphrey’s rental application process.
  • Centralized Location: With PlanetVerify, REA Halnon Humphreys now has a central, highly secure location for managing tenant documents and information.
  • Client Experience: Tenants, landlords, and vendors now experience a highly professional, on-brand series of automated emails from REA Halnon Humphreys and abandoned applications are minimized.
  • Streamlined Sales Cycle: By automating the collection of vendor documents and information, REA Halnon Humphreys were able to speed up their sales cycle.

Talk to a Specialist

  • Digitize legacy processes.
  • Save hours of manual work each week.
  • Launch a better, safer alternative to email for collecting client documents and sensitive information.
  • Meet data compliance requirements.
  • Transform the client onboarding experience.
  • Accelerate your sales cycle.

Tired of manual onboarding and verification processes?

Schedule a quick consultation with our solutions experts to explore ways PlanetVerify can help you digitize and secure your onboarding and verification processes. Simply leave your details below, and we’ll do the rest!