Butlers Chocolates Case Study

How Butlers Chocolates transformed employee onboarding with PlanetVerify.

We did our internal time management analysis and we estimated PlanetVerify is saving us on average 1 hour and 18 mins per employee onboarded.

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Conleth Meehan

HR Manager, Butler’s Chocolates

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Challenge

Fundamental data such as dates-of-birth, PPS numbers, addresses, passports, visas, and bank details were scattered across paper, emails and whichever other communication methods new hirees were using at the time – which left Butlers facing an uphill struggle to onboard efficiently and keep employee data safe. With a growing workforce and the spectre of GDPR on the horizon, Butlers found itself in need of a quicker and more controllable process for onboarding.

  • The main drivers for finding a new onboarding solution were:
  • Delays with onboarding employees
  • Incorrect or missing employee information
  • Too much burden on middle management to chase and handle employee information
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Solution

Fundamental data such as dates-of-birth, PPS numbers, addresses, passports, visas, and bank details were scattered across paper, emails and whichever other communication methods new hirees were using at the time – which left Butlers facing an uphill struggle to onboard efficiently and keep employee data safe. With a growing workforce and the spectre of GDPR on the horizon, Butlers found itself in need of a quicker and more controllable process for onboarding.

Benefits

PlanetVerify has helped Butlers Chocolates replace the HR headache of onboarding via multiple communication channels with a neater, smarter approach that puts the onus on employees to upload their data and documents via smartphone.It has speeded up and streamlined the onboarding process, freed middle management from the administrative burden that previously went with it and has reduced the risk of sensitive data being lost or misplaced. “PlanetVerify has made the link between employee and head office a straight line, as opposed to the former zig-zag involving accounts, HR and middle management. Overall, it has made the employment relationship much more efficient.” – Conleth Meehan

“You can’t batch process application admin tasks when candidate information is arriving in bits and pieces and you are chasing that information manually. In the old days when we were using methods like phone and email to contact applicants, this meant we kept having to interrupt our work to handle admin. PlanetVerify transformed the situation by placing the duty of application completion onto applicants and allowing its own automated system do the rest.”

 

About Butlers Chocolates

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Butlers Chocolates launched their pioneering chocolate café concept in 1998, when their chocolate shop on Grafton Street, Dublin, started serving coffees and snacks alongside the brand’s famous confections. The idea caught on, and Butlers now operates twenty-three chocolate cafés throughout Dublin and the south-west of Ireland along with franchises in the Middle East and South Asia. Butlers Chocolate Cafés are beautifully appointed emporia serving the finest chocolates, delicious confections and premium hot beverages, including its award-winning house speciality, Butlers Hot Chocolate.

The company now employs 400 staff throughout its factory in Dublin and the Butlers Chocolate Café network in Ireland. Our global headcount exceeds three thousand. The ethos of family and togetherness permeates the very special culture at Butlers. It is a company that has very loyal staff, many of whom who have stayed with the company for many years and have seen their careers develop and grow along with the company.

The company is 100% Irish family owned and everything it achieves is the result of teamwork and the pursuit of a common goal; to create the most delicious chocolates and to look after all of our customers to the best of our ability.

Butlers Chocolates are available in over 40 countries and 60 airports around the world.

Posted by PlanetVerify

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